Shipping & Returns
We ship from two warehouses:
One is in San Jacinto California, and one is in Louisville Kentucky.
If you have a California or Kentucky resale license, please let us know.
Details about shipping and handling:
WE SHIP FAST - most orders leave our warehouse within 24 hours, excluding weekends.
Most of the packages we ship arrive within 4 working days - many orders take only two or three days.
PLEASE NOTE: DURING THE CHRISTMAS HOLIDAY SEASON SHIPPING MAY TAKE MORE TIME BECAUSE ALL OF THE CARRIERS ARE VERY BUSY -- FedEx, UPS, and US Postal Service frequently experience delays due to the large volume of shipping during the holidays.
Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands, APO addresses must be shipped via USPS mail. There will be an option to calculate shipping at checkout. If no option appears please call or email us and we can help with your order.
We ship using the most cost effective method. This varies according to the weight and destination of the order, so we might use US Postal Service First Class Mail, or Priority Mail; or FedEx / UPS Ground. Most of the packages we send out arrive within 4 business days using these methods, many take only two or three days.
If you need your order shipped fast: choose one of the express shipping options in checkout- we can use UPS Express
Please bear in mind that we only ship Monday through Friday -- no weekend shipping -- so any order placed on a Friday afternoon, Saturday, or Sunday will ship on Monday.
If you need to order large quantities or Pallet quantities Please call us for a freight quote. We offer freight shipping at your cost to the Continental USA Hawaii and Canada. We use JB Hunt Freight with 3rd party access to numerous carriers outside of Southern California. We also now offer freight shipping to Hawaii via Aloha Air Cargo. Local pallet delivery to Southern California is available for a minimal cost.
We are based in California and Kentucky, USA and we currently ship to a number of countries, including Australia, Great Britain, Canada, Guam, Ireland, Israel, Italy, Japan, Norway, South Korea, the UK, Mexico, and US territories (Puerto Rico, Virgin Islands, Guam); and APO addresses. When an order is to be shipped outside the USA you are responsible for the duties and fees that your country may impose. This is different for each country so please contact your local customs office for more information. If your country is not on our list please call us at (951) 654-1261.
Returns / Refund Policy and Our Total Satisfaction Guarantee
To return an order, please call or email us so that we may send a return label from the correct warehouse.
If you're not happy with your KitchenDance purchase, we want to be able to fix the situation for you. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem.
If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address at the top of the page.
Now, here’s the way this works, and see if you think this is fair: If we make a mistake on your order, we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.)
If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you get to pay the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be in good condition and saleable if we receive them back...)
We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem.