Shipping & Returns
Please Note that at this time ALL shipping carriers are experiencing a very high volume of packages and you can expect delays. Please allow yourself a few extra days to receive your order. The ONLY guaranteed delivered is UPS Express options. If you are unsure please call us, and we would be happy to help you.
At this time due to COVID-19, all returns will be held outside in quarantine for 7 days before we process them. This is to ensure the safety of our employees. Thank you for your patience and understanding. You may initiate a return by scrolling down below.
Details about shipping and handling:
WE SHIP FAST - most orders leave our warehouse within 2 business days, many within 24 hours. Most of the packages we send out arrive within 7 working days - many take only two or three days.
PLEASE NOTE: DURING THE CHRISTMAS HOLIDAY SEASON SHIPPING MAY TAKE MORE TIME BECAUSE ALL OF THE CARRIERS ARE VERY BUSY -- FedEx, UPS, and US Postal Service frequently experience delays due to the large volume of shipping this time of year.
The shipping and billing address does not have to be the same - you can purchase an order and have it shipped to a different address than your credit card billing address. You'll see this on the order form.
Shipping is calculated based off the size of the box and where you live. You will be able to choose the service of your choice and express shipping is available during checkout as well
If you need to order large quantities or Pallet quantities Please call us for a freight quote. We offer freight shipping at our cost to the Continental USA and Canada. We use Fed Ex Freight outside of Southern California. We also offer local pallet delivery to Southern California for a minimal cost. Please call us if you need 20 cases or more for shipping options.
We are based in California, USA and we currently ship to a number of countries, including Australia, Great Britain, Canada, Guam, Ireland, Israel, Italy, Japan, Norway, South Korea, the UK, Mexico, and US territories (Puerto Rico, Virgin Islands, Guam); and APO addresses. When an order is to be shipped outside the USA we will add the shipping/handling fee after approving it with you. We will send an email with the fee and ask your approval before we ship. If it's too much, just tell us to cancel the order. We do not ship without your approval of the shipping fee. If your country is not on our list please call us at (951) 654-1261
Returns / Refund Policy and Our Total Satisfaction Guarantee
You may initiate a return by visiting this link: https://track.shipstation.com/f/r/f/QFKt8E2Gwv8qc0HogrlNyw%3D%3D
To return an order, please ship to our warehouse address: Wholesale Foil Pans, 1331 S Santa Fe Ave, San Jacinto, California 92583.
Simply this: If you're not happy with your purchase, we want you to be happy. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem. If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address at the top of the page.
Now, here’s the way this works, and see if you think this is fair: If we make a mistake on your order, we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.)
If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you get to pay the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be in good condition and saleable if we receive them back...)
We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem.