Refund policy

Returns / Refund Policy and Our Total Satisfaction Guarantee

 To return an order, please call or email us so that we may send a return label from the correct warehouse. 

 If you're not happy with your KitchenDance purchase, we want to be able to fix the situation for you. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem.

 If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address at the top of the page.

 Now, here’s the way this works, and see if you think this is fair: If we make a mistake on your order, we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.)

If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you get to pay the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be in good condition and saleable if we receive them back...)

We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem.